Terms & Conditions

Please be advised we have a no refund policy. Total professional care is taken at all times but we take no responsibility for any adverse reaction to a treatment or product.

We have a 50% cancellation fee on any appointments cancelled within 24 hours of your scheduled appointment time. 
Group bookings of two or more and for appointments that are longer than 2.5 hours require a 25% deposit. 
Cancellation of appointments less than 24 hours notice on a pre-paid package will be forfeited off courses. 

Salon Etiquette: Please arrive 10 minutes prior to the start of your treatment time to relax and enjoy our refreshment/lounge area while you fill out any relevant forms.  Please kindly switch your mobile phones off or onto silent mode throughout the duration of your visit to maintain a calm environment for yourself and other guests. 

We love children, however we discourage their presence in the salon as it is a place of relaxation and in respect to other clients we ask that you make other arrangements for them while you are visiting the salon.  Thank you kindly for your consideration. 

Our gift vouchers are valid for 12 month and are valid for treatments only. Cannot be redeemed on products. Vouchers do not include injectables. Vouchers can be used at either clinic.

If a voucher is expired by 1 month we will still honour it. If it expired more than 2 or months then we will charge a 25% fee on top of the voucher. We do not honour vouchers that are lost or stolen as they must be treated as cash. 
Please note: we no longer offer Cosmedic Tattoo treatments as per listed on the gift vouchers

Our loyalty cards: One stamp will be honored only on the day of your treatments. They cannot be stamped on product purchase or gift voucher purchase. Must present your loyalty card on the day of your treatments, no cards will be back stamped. No cards will be joined together if you have more than one. 50% will be given to all full price treatments on the day. Cosmelan de-pigmentation, Mesoeclat treatment packages and Cosmedic Tattoo treatments are excluded from loyalty card discounts. We do not offer 50% off our monthly specials or our already discounted treatment packages. 

Treatment packages cannot be shared between two or more people. 

JUNE EOFYS  3 x Omnilux Package: Can only purchase 1 per person. All other Ts & Cs related to these courses can be found on our posters

Teen Chic menu is discounted for 13 - 17 year olds. Brazilian waxes must have parental permission for ages 13-16. We do not offer loyalty cards for the teen chic menu.

Eyelash extensions: We offer complimentary refills on lash extensions if any fall out in the first week of your FULL set ONLY.

We accept payments of: Cash, eftPOS, VISA, Mastercard and Amex credit cards. We have a 2.5% surcharge on AMEX.